How to Contact an Inmate

Telephone calls and e-mails cannot be transferred to an inmate incarcerated at CCNO. Messages cannot be given to the inmate via the receptionist.

Click the link below to create an account for phone calls and visits.

Inmate Telephone System

In the event of a family emergency, your call will be transferred to the Shift Commander. They will assist in getting the information to the inmate. The inmate will be notified to contact the caller via the inmate telephone system. If a family member dies or becomes critically ill and you wish to seek a furlough for an inmate, you must contact the sentencing court or courts. Only a Judge can grant a furlough.


When sending mail to an inmate, please follow this format:

Corrections Center of Northwest Ohio, OH
Inmate Name, Inmate Number
P.O. Box 247
Phoenix, MD 21131

Mail Restrictions

The CCNO will ensure the continuation of important ties between inmates with families, friends, attorneys and the community. Inmates will be permitted unlimited incoming and outgoing first-class correspondence restricted only as necessary to maintain the safety and security of the facility.

Incoming and outgoing correspondence shall not be withheld, read or censored unless there is reason to believe that there is a violation of law, criminal activity or threat to the safety and security of the facility, the well-being of staff or inmates, or to detect a planned escape. Inmates cannot correspond with each other.

Privileged correspondence applies to any communication from an inmate’s attorney of record, including their staff; Attorney General; Elected Officials; Prosecutors; Probation Officers; Law Enforcement Officers and representatives of the news media. Non-privileged refers to all correspondence not considered privileged.

All mail (with exception of privileged correspondence) is scanned into the tablet systems for inmates to view. Please understand that no physical mail is given to the inmates except legal mail.

  • Sender must use their complete return address.
  • Do not send cash, money orders, cashiers checks, personal checks, stamps, envelopes, paper, pens, pencils, plastic cards, phone cards, clippings, copies (including Internet), or individual pages from publications.
  • Letters/envelopes with tape, stickers, glued items, white-out, unknown substances, or biohazards will be returned to sender.
  • Greeting cards with embellishments (e.g. ribbon, string, wire, raised items, etc.) will be returned to sender.
  • As of May 1, 2019 photographs are no longer allowed through the mail. If you wish to send a photo to an inmate, you would do so through the ViaPath platform at

Sending an Inmate Packages

If requested by the sentencing court, clothing for court appearances may be sent to inmates. Clothing will be placed in the inmate's property bag.

Any package marked "perishable" will be returned to the sender. No foodstuffs or perishable items will be accepted through the mail or given to an inmate.

All prescription medications sent to an inmate through the mail will be forwarded to the Medical Staff for evaluation, verification and storage until the release of the inmate. CCNO's physician will have to approve the dispensing of the medication.

When sending a package to an inmate, please write the inmate's full legal name and booking number and send it in care of:

03151 County Road 2425
Stryker, OH 43557-9418