Welcome to the Corrections Center of Northwest Ohio

 

Inmate Telephone System

    Inmates have the ability to make collect telephone calls from their living area.  The maximum length of the call is 15 minutes.  A recorded message will alert you when the call has reached 14 minutes and there is only one minute remaining.

    If an inmate is attempting to contact you, a recorded message will inform you the call is from the Corrections Center. If you do not wish to receive the call, you may hang up and your telephone number will not be charged for the collect call.  If you would like your telephone number to be blocked from any future collect calls from the inmate telephone system you have two options.  During the recorded message, you will be allowed the option to "permablock" your telephone number.  Listen to the recorded message and it will give you the directions to block your telephone number.  You will not be charged for the call until you accept the call through keying in the appropriate option.

    If you are not able to permablock your telephone number, you may contact the inmate telephone vendor, Correctional Billing Services, at 1-800-844-6591.   They can assist you in the process to block your telephone number.

    If you are having difficulties receiving a telephone call from an offender incarcerated at CCNO, your telephone number may be blocked by either Correctional Billing Services or your local telephone provider.  Correctional Billing Services has a maximum dollar amount that may be incurred during the month.  If your bill exceeds the amount, a temporary block will be placed on your telephone number.  You may contact Correctional Billing Services, 1-800-844-6591, to have the temporary block removed.  There are times when your local telephone provider has instituted a block on your telephone number.  Your first call should be to Correctional Billing Services who will look into their system to determine who placed the block on your telephone number.  They may instruct you to contact your local telephone company to assist you in removing the block on your telephone number. 

    You can also e-mail Correctional Billing Services for assistance at customer_service@correctionalbillingservices.com.  Additional information can be found on Correctional Billing Services web site www.correctionalbillingservices.com.

This site was updated on June 13, 2008